1. Information We Collect
We collect personal data that you voluntarily provide during the booking process or when contacting us:
Booking Information:
- Full name
- Email address
- Phone number
- Dates of stay
- Apartment selection
- Payment status and reference
- Comments or requests (if any)
Payment Details:
- All payments are securely processed by Stripe. We do not store full card numbers or CVV codes on our servers.
- Stripe may collect and store your payment information in accordance with its own privacy policy.
Automatically Collected Data:
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent
- Referral URL
2. How We Use Your Information
We use your data to:
- Process and confirm your booking
- Communicate important information regarding your stay
- Provide customer support, including refunds if applicable
- Comply with local legal requirements (e.g. registration for tourism or police reporting)
- Improve our website and customer experience
- Prevent fraud and ensure site security
3. Legal Basis for Processing
We process your data based on:
- Contractual necessity: to manage your booking
- Legal obligation: for tax, police, or tourism reporting compliance
- Legitimate interests: improving our service and ensuring secure operation
- Consent: for optional features such as newsletters or feedback forms
4. Data Sharing
We do not sell or rent your personal data.
We may share data with:
- Stripe for secure payment processing
- Local authorities where required by law (e.g. tourist or police registries)
- Our service providers (e.g. website host or IT providers), only under confidentiality agreements
5. Data Storage & Security
- Your booking and contact data are stored in our secure dashboard, accessible only to authorized staff.
- We use SSL encryption and standard security practices to protect data in transit and at rest.
- Payment processing is handled externally by Stripe, in full compliance with PCI DSS security standards.
6. Data Retention
We retain your booking and contact data for up to 5 years to comply with tax laws and booking verification policies, unless longer retention is required by law.
Data may be anonymized and retained for statistical purposes.
7. Your Rights (EU GDPR)
As an EU resident, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Lodge a complaint with a data protection authority (e.g. AEPD in Spain)
To exercise your rights, contact us at info@levarto.org.
8. Cookies
We use basic cookies to improve user experience and track performance (e.g., via Google Analytics). You can disable cookies in your browser settings. For more detail, refer to our [Cookie Policy] (optional, if you plan to publish one separately).
9. Third‑Party Links
Our website may contain links to external websites (e.g. Stripe or map services). We are not responsible for their privacy practices.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, contact us:
Carrer de l’Arquitecte Gascó, 5
46022 Valencia, Spain
📞 +34 641 612 220
📧 info@levarto.org
